District Manager Job – Burlingame, CA

Why You'll Love This Job

Hydration Room is transforming the way people approach wellness through IV and injection therapy and preventive care. With over 45+ clinics across California, we’re now expanding into —and we’re looking for a District Clinic Manager to help lead that growth. This is your chance to join a fast-growing, patient-focused company where you’ll have the opportunity to shape clinic operations, build strong teams, and make a real impact in the communities we serve. If you're passionate about health, leadership, and helping people feel their best, we’d love to have you on our team.

Job Summary:
The District Clinic Manager will be supervising retail and non-medical operations within a multi-unit portfolio of clinics by planning strategies and consistent implementation to achieve results. We are seeking an experienced retail operator with extensive sales and customer service history.

Job Class and Reports To:
The District Clinic Manager position is a full-time, exempt position that reports to the Vice President of Operations and New Stores.

Territory & Scope of Responsibility:

Geographic coverage: All of the San Francisco Peninsula, San Jose area, and the East Bay.
Clinic count: The role will ultimately oversee 10 – 15 clinics as the region is fully built out, scaling responsibilities in tandem with new openings.

What We Offer:

Competitive pay
A fun, growing workplace where you can promote health and wellness in your community!
Free IV/Injection perks program
Paid time off for full time employees
Participation in a 401k program for full time and part time employees
Medical, dental, vision, paid life insurance, and voluntary benefits are available for all full time employees

Salary: $100,000 per year - $110,000 per year. Bonus eligible.

Responsibilities

The District Clinic Manager must regularly exercise discretion and independent judgment to perform their essential job duties, which include:

Developing and implementing operational goals to support local and company initiatives.
Developing, implementing, and ensuring all non-medical staff receive onboarding orientations and training at clinic locations.
Hiring, coaching, counseling, disciplining and assessing the job performance of all non-medical staff at clinic locations, including to ensure employee compliance and performance with company policies and standards, and coordinating with human resources where necessary.
Arranging and overseeing the schedules of Wellness Coordinators and other staff within their assigned area.
Collaborating with medical operations and leading Shift Lead Wellness Coordinators to assess and resolve customer needs.
Collaborating with medical operations to address all cross-functional responsibilities.
Assessing productivity of multiple clinic locations including but not limited to NPS (Net Promoter Score), membership sales, customer volume and implementing strategies to increase productivity.
Overseeing and managing financial metrics of all assigned clinics including assessing and distributing employee tips and ensuring proper cash handling practices are followed.
Collaborating with the marketing department to execute local clinic marketing, B2B partnerships, special events, and outreach projects.
Coordinating with the Facilities Manager to assess and resolve facilities/maintenance issues throughout assigned district clinics.
Managing non-medical inventory for all assigned district clinics.
Performing Wellness Coordinator or other staff duties at assigned clinics only when necessary.

Skills & Qualifications

Required Skills:

Integrity and ability to maintain confidentiality and exercise sound discretion and judgment.
Excellent team management skills.
Excellent verbal and written communication skills.
Ability to drive and travel to clinics within the assigned district.
Proficient in scheduling systems, Microsoft Office, or related software.
Excellent organizational skills and problem-solving skills.

Education and Experience:

Multi-unit management experience – 3 years required; 5 years preferred.
3+ years of experience in a customer service-oriented role.
Bachelor’s degree in business management preferred.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.
Must be able to stand and walk to traverse the entire facility.
Must be able to lift up to 15 pounds at times.
Must be able to operate a motor vehicle to drive between assigned district clinics.

This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all inclusive or specific to any employee. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned. This description is not intended to limit or in any way modify the right of any manager or supervisor to assign, direct, and control the work of employees. An ability to competently perform all the essential functions of the position (the combination of all essential duties and all essential skills and abilities listed above), with or without reasonable accommodation, is a basic requirement of all positions at the Hydration Room. The Hydration Room is an equal opportunity employer and will make reasonable accommodations in accordance with applicable law so that qualified employees can perform the essential functions of the job. Nothing in this job description changes the at-will employment relationship existing between the Hydration Room and its employees. The Hydration Room reserves the right to amend this job description at any time.

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